ホーム>Frequently Asked Questions
  • What is the price in the eco-institute?

    All of the prices are based on per person, including accommodations, dinner and breakfast.

  • What time am I able to check in?

    You can check in after 3:00 P.M.

  • What time should I check out by?

    You should check out any time before 10:00 A.M.

  • What forms of payment are accepted?

    Cash and all major credit cards are accepted including VISA, Master Card, JCB, AMERICAN EXPRESS, and DISCOVER. But we cannot accept “Union Pay(銀聯)”.

  • Do you have onsen (hot spring)? What are the hours?

    Yes. Our onsen has both indoor and outdoor baths fed by natural hot spring.
    Please be sure that bath tax is 150 JPY (Japanese yen) for an adult. (Children don’t need it.)
    Onsen is open from 3:00 P.M. to 12:00 at night and from 6:00 A.M. to 10:00 A.M.

  • Can I get wireless internet access at the eco-institute?

    Yes, you can use wireless internet.

  • What is the type of dinner in your restaurant?

    For dinner, our restaurant serves French cuisine, which are standard course, full-course, kids course and a plate for infant.
    Breakfast is buffet style.

  • What hours is the restaurant open?

    Our restaurant will be closed at 9:00 P.M. Please be sure to come to the restaurant by 8:00 P.M. at the latest.
    Depending on the situation, the restaurant will be open twice for dinner (5:30 P.M. and 7:30 P.M.)
    Breakfast is available from 7:00 A.M to 9:00 A.M.

  • What is the difference between standard course and full-course dinner?

    [Standard course] includes 1 hors d’oeuvre (appetizer), 1 soup, baguette, 1 main dish (fish),1 dessert and after-dinner drink.
    *If you cannot eat fish, we can change the main dish to meat for you.
    [Full-course] includes 1 hors d’oeuvre (appetizer), 1 soup, baguette, 2 main dishes (fish and meat), 2 dessert and after-dinner drink.
    *Dinner can be upgraded to a full-course for an additional 2,050 JPY per person. The upgrading can be accepted by 3 days before your check-in.

  • Do you have a la carte menu in your restaurant?

    We are afraid we do NOT have it. The dinner is only set menu.

  • Can I request dietary restrictions, food allergies and religious restrictions?

    Yes, you can. But please tell us IN ADVANCE. And please tell us what foods you can’t eat and how many people can’t eat. For example, if you cannot eat beef, is the beef’s soup stock fine or not?

  • Can I change the meal plan after I arrive at the eco-institute?

    We are sorry, we CANNOT accept any change of the meals, nor additional order (including dietary restrictions) on the day of your check-in.

  • Do you have pick-up service?

    We offer free pick-up service and will come to Shirakawa-Go bus stop to pick you up. Please ask “Main Information Center”, which is next to Shirakawa-Go bus stop, to call us when you need pick-up. Or, please telephone us (Our telephone number is: 05769-6-1187. (*When you call us from abroad, please telephone +81-5769-6-1187.) We can arrive in 15-20 minutes to pick you up.

  • What hours is the pick-up service available?

    The pick-up service is available from 2:30 P.M. to 6:00 P.M. for check-in, and available after 8:00 A.M. for check-out.

  • Can you pick up only my luggage from Shirakawa-Go to the eco-institute before check-in?

    We are afraid we CANNOT. Please leave your luggage in a coin-operated locker at “Main Information Center” which is next to Shirakawa-Go bus stop.

  • Is there car parking available?

    Free car parks are available in front of the eco-institute.

  • Can you book a taxi?

    We are afraid we CANNOT arrange it. You should book it by yourself.
    Hakusan Taxi: http://www.hakusantaxi.com/

  • Can you book a highway express bus and route bus?

    We are afraid we CANNOT arrange it. You should book it by yourself.
    Nohi Bus: http://www.nouhibus.co.jp/english/
    Gifu Bus: http://www.gifubus.co.jp/highway/shirakawa/
    Hokuriku Rail Road.Co.,LTD: http://www.hokutetsu.co.jp/en

  • How do I get to the eco-institute by car?

    Please see our Maps + Directions below.
    At first, please get off “Tokai Hokuriku Highway” at “Shirakawa-Go IC(Interchange) “ exit.
    Then, go through the “Route 156” up to the starting point of “Hakusan Shirakawa-Go White Road”.
    The road starts at the side of convenience store named “Daily Yamazaki Shirakawa-Go”.
    (It takes 5-10 minutes from Shirakawa-Go IC to the starting point of Hakusan Shirakawa-Go White Road.)
    Turn right at that point, and climb up “Hakusan Shirakawa-Go White Road”.
    You can find the eco-institute on your right after 10-15 minutes’ drive.

  • How long does it take from Shirakawa-Go bus stop to UNESCO World Heritage Shirakawa-Go (Ogi-machi gassho style village)?

    It is 5 minutes’ walk.

  • How long does it take from Shirakawa-Go bus stop to the eco-institute?

    It takes 15 minutes by car.